Terms of service

These Terms of Service (the “Terms”) are a legally binding agreement between you and the person or legal entity that operates https://swaptic.app (the “Operator”, “Swaptic”, “we”, “us”). They govern access to and use of the website, applications, video rooms, matching, messaging, wallets, and paid memberships (together, the “Service”).

By ticking the boxes on sign-up, clicking to accept, creating an account, or using the Service, you confirm that you have read and agree to these Terms and the Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organisation, you warrant that you have authority to bind it, and “you” includes that organisation.

Swaptic provides software that lets members list skills, book time, hold and release time credits, message each other, and optionally join a video room. Swaptic does not teach, supervise, employ, recommend as fit-for-purpose, or guarantee any member, skill, listing, or session.

Swaptic is not:

• a party to any agreement between members;
• an employer, joint employer, principal, or agent of any member;
• a staffing agency, school, professional regulator, or healthcare provider;
• a bank, e-money issuer, payment institution, or money transmitter in respect of credits;
• an insurer, escrow agent for cash, mediator of last resort, or court.

Nothing on the Service creates a partnership, joint venture, or fiduciary duty between you and the Operator.

You must be at least 16 years old. If you are under the age of majority where you live, you may use the Service only with the consent of a parent or legal guardian who also agrees to these Terms. We may ask you to confirm your age. We may close accounts that appear to belong to children.

You must have legal capacity to enter this contract. You must not use the Service if you are barred from doing so under the laws of your country or of England and Wales.

You are responsible for the accuracy of your profile, for keeping sign-in details secret, and for all activity under your account. Notify hello@swaptic.app if you believe the account is compromised. We may refuse, suspend, or close an account at our discretion, including for suspected fraud, abuse, under-age use, or breach of these Terms.

You may delete your account from Profile. Open swaps are cancelled and credit holds are released. Your public name is replaced with “Deleted member.” Records we must keep for legal, security, or accounting reasons — including these Terms acceptances, ledgers, and dispute logs — may be retained as described in the Privacy Policy.

One hour of any listed skill equals one credit. Credits are a unit of account inside the Service. They have no cash value. They are not wages, salary, e-money, stored value, a deposit, a security, a commodity, or a gift card. They cannot be withdrawn, sold, assigned for cash, or converted into money by Swaptic or by you through the Service.

New members may receive starter credits so a first booking is possible. Teaching a completed session credits the teacher. Booking to receive a session holds the requester’s credits until both members mark the session complete or it is cancelled. We may reverse, freeze, or adjust credits for error, fraud, abuse, or a credit-ledger dispute as described in section 9. That adjustment is not a cash refund and creates no wage or payment obligation.

You are solely responsible for any tax, reporting, or licensing that applies to you. Swaptic does not withhold tax on credits and does not treat members as staff.

Listings are posted by members, not by Swaptic. We do not verify skill, qualification, insurance, or right to work. You must not list or book illegal, sexual involving minors, violent, or unsafe activities, or anything that requires a licence you do not hold.

A booking is an offer and acceptance between the two members only. Swaptic may display status, hold credits, and provide a video room. That does not make Swaptic a party to the swap or a guarantor of attendance, quality, safety, or outcome.

Video rooms are provided through third-party meeting software. We do not record calls. We do not moderate live sessions. Connection quality, devices, and the third-party meeting service are outside our control. Do not share payment details, home addresses you are not willing to share, or anything you would not say in a public café.

If you meet in person, you do so at your own risk. Meet in a public place. Tell someone where you are. You do not have to share a home address.

This section is a core term. You would not be permitted to use the Service without it.

Any disagreement, claim, complaint, or dispute arising out of a listing, booking, message, rating, video session, in-person meeting, no-show, quality of teaching, alleged injury, property damage, harassment, defamation, intellectual property, or any other interaction with another member (a “Member Dispute”) is solely between the members involved.

You agree that the Operator, Swaptic, and their officers, employees, contractors, and agents (the “Released Parties”) have no duty to prevent, investigate, mediate, or decide a Member Dispute, except that we may, entirely at our option and without creating a duty, (a) pause a credit hold, (b) reverse or keep credits on the clock, (c) hide a listing, or (d) suspend an account. Any such action is an administrative credit-ledger or safety step only. It is not a finding of fact, not legal advice, not insurance, and not an admission of responsibility.

To the maximum extent permitted by law you irrevocably release, waive, and discharge the Released Parties from every claim, demand, damages, cost, and cause of action arising out of or related to a Member Dispute, whether known or unknown, suspected or unsuspected, in contract, tort (including negligence), statute, or otherwise. You agree not to sue, join, or threaten the Released Parties in connection with a Member Dispute.

If a third party (including another member, a regulator, or an insurer) brings a claim against a Released Party because of your conduct or a Member Dispute you are involved in, you will indemnify and hold the Released Parties harmless from that claim, including reasonable legal fees.

Opening an in-app dispute does not make Swaptic a party, arbitrator, or insurer. If you want a legal remedy against another member, you must pursue that member directly in a competent forum. Swaptic has no obligation to provide evidence, testimony, or contact details except where required by law.

You understand that swapping skills with strangers carries risk, including no-shows, poor teaching, disagreement, online abuse, and, for in-person meetings, personal injury and other harm. You assume those risks. You are responsible for your own safety, insurance, and judgement about whether to book, join a video hour, or meet in person.

The Service is provided for general skill-sharing. It is not professional, medical, legal, financial, or therapeutic advice. Do not rely on a session as a substitute for a licensed professional.

You must not:

• harass, threaten, stalk, or sexually exploit anyone;
• ask for cash, tips, or payment apps to circumvent credits;
• scrape, spam, or reverse engineer the Service;
• impersonate another person or post false qualifications;
• upload malware or attempt to access other accounts;
• use the Service for any unlawful purpose.

We may remove content, hide listings, and suspend accounts. Community guidelines at /guidelines are part of these Terms.

Swaptic Plus, listing boosts, gifted memberships, Teams seats, and category partners are optional paid products billed in USD, EUR, GBP, or PLN through Stripe. They fund the Service. They do not buy hours and do not convert credits into cash.

Plus is a membership. You may stop renewal at period end. You keep Plus until that date. Credits are unaffected. Card payments are processed by Stripe. Their terms apply to the charge. Except where consumer law requires otherwise, paid fees are non-refundable once the period has started.

If you are a consumer in the EEA or UK, you may have a 14-day right to withdraw from a distance contract. By starting Plus or a boost you request immediate performance. You acknowledge that once the membership or boost has begun you lose that withdrawal right to the extent the law allows.

Prices may change for future periods. We will not change the price of a period you have already paid. Chargebacks opened in bad faith may lead to suspension.

Optional assistant and bio tools send text you type to a third-party model. Output may be wrong. It is not advice. Do not paste secrets, medical data, or other people’s private information into those tools.

You keep ownership of your profile, listings, messages, and reviews. You grant the Operator a worldwide, non-exclusive, royalty-free licence to host, display, and operate that content solely to run the Service. You warrant that you have the rights to post it and that it does not infringe others.

The Service, marks, and software are owned by the Operator or its licensors. You receive a limited, revocable, non-transferable licence to use the Service for its intended purpose.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RELEASED PARTIES DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY MEMBER, LISTING, OR SESSION WILL MEET YOUR EXPECTATIONS.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by the Operator’s own negligence, or for fraud or fraudulent misrepresentation.

Subject to that, the Released Parties shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost credits, lost data, lost profits, loss of goodwill, or substitute services, even if advised of the possibility.

Subject to that, the Released Parties’ total aggregate liability arising out of or related to the Service or these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of (a) the amounts you paid to the Operator for Plus or boosts in the twelve months before the claim, or (b) twenty US dollars (USD 20) or local equivalent. If you have never paid the Operator, the cap is USD 20 or local equivalent.

Some places do not allow certain limits. In those places, the limits apply to the fullest extent permitted. For EEA/UK consumers, your mandatory statutory rights remain.

You will defend, indemnify, and hold the Released Parties harmless from any claim, loss, liability, and expense (including reasonable legal fees) arising out of: (a) your use of the Service; (b) your listings, messages, or sessions; (c) your breach of these Terms or of law; (d) your Member Disputes; or (e) your violation of another person’s rights.

Sign-in may use Google or X. Payments use Stripe. Video rooms use a third-party meeting service. AI features use a third-party model. Those providers have their own terms. We are not responsible for their acts, outages, or data practices except as the Privacy Policy describes our role.

We may change these Terms. The version and date above will update. Material changes will be presented in-app for acceptance. Continued use after you accept (or, where the law allows, after notice) binds you to the new Terms. We may change or discontinue the Service. We are not liable for delay or failure caused by events beyond reasonable control.

These Terms and any dispute or claim (including non-contractual disputes) arising out of them or the Service are governed by the laws of England and Wales, without regard to conflict-of-law rules.

The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer habitually resident in the EEA, the United Kingdom, or Switzerland you may also bring proceedings in the courts of your country of residence, and you keep the mandatory consumer protections of that country which these Terms cannot take away.

You and the Operator agree that Member Disputes are not disputes with the Operator and shall not be joined with claims against the Operator.

If a term is held unenforceable, the rest remains in force, and the unenforceable term is modified to the minimum extent needed to make it enforceable. These Terms and the Privacy Policy are the entire agreement between you and the Operator about the Service. They supersede prior understandings. You may not assign this contract without our consent. We may assign it in connection with a reorganisation or sale. Failure to enforce a term is not a waiver. There are no third-party beneficiaries except the Released Parties, who may rely on the release, waiver, indemnity, and limits in these Terms.

Questions: hello@swaptic.app. Do not use the Service if you do not agree.